The Point: Most of us don't consciously manage conflict situations. It's normal to get caught up emotionally, and just jump in without thinking. The core of conflict management involves slowing down, and using your head to think through what you should do, rather than reacting in a knee-jerk fashion. That's how you make conflict work for you. That's what this card is about -- to help you identify your conflict management options, and help you choose the right approach for the specific situation.
What's In It: Written by conflict expert author Robert Bacal, Using Your Head To Manage Conflict Helpcard maps out the basics of managing conflict in an intelligent way, explains the steps of rational conflict management and explains the advantages and disadvantages of various approaches to conflict management.
This 2 sided 8.5 x 11 inch card provides dozens of hints, tips and principles to help you get through to the boss.
Here are a few questions answered:
- How can you make conflict work for you?
- What are the major steps in rational conflict management?
- What are the pro's and con's of conflict avoidance and denial?
- What are the pro's and con's of accommodation/giving in?
- What are the pro's and con's of compromise?
- When the use of power and competition is appropriate?
- What are the pro's and con's of collaboration?
- Each of these strategies is explained.
Usage: Ideal for anyone who wants to become more effective and rational when they are faced with conflict. Also recommended as a great summary handout for trainers to give to conflict management seminar participants. (A helpcard is a 2 sided 8.5 x11 card with concise useful information about a specific topic. Designed for busy people who need to learn FAST)
What's a Helpcard? Helpcards are designed for people who would rather learn without reading long books. Each card contains clear practical information, tips and guidelines that pertain to the topic at hand.
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Doing business since 1992
All material authored by consultant and author Robert Bacal. Robert has authored five books for major publishers like McGraw-Hill and available in most bookstores. Over 20 years of experience teaching and training adults as university professor, college instructor and independent consultant and trainer.
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